LittleBot empowers call centre agents to deliver a greater customer experience.
LittleBot by Aware Group is an AI-based live transcription knowledge management and customer analysis solution for call centres.
LittleBot empowers agents to provide faster and more reliable information to customers; while on live calls. By also recognizing sentiment within the call – LittleBot can help sales teams to not only pinpoint sale opportunities but also optimise conversions for promotions and upsells.
Brandon Hutcheson – CEO, Founder
Jourdan Templeton – CTO, Founder
Jeff Brown – Head of Business Intelligence
Jourdan and Brandon met while contracting to a local tertiary implementing IT projects, they worked together for 18 months before deciding to go into this venture together and then hired a local group of people who they have now been working with for years. Jourdan and Brandon have also won multiple international and domestic awards for their work with Aware Group.